I would like to continue to receive my insurance documents by post.
You can specify this in the settings under "Sending documents". -> Digital and postal
After I have registered, will I receive all documents electronically?
You will receive your premium and benefit statement and your policy electronically.
Will I be informed when I am sent new documents/messages?
You can activate "Push message" in the app settings.
I can’t scan my invoice.
Make sure that you can see the entire document in the search field and that it is in focus. Please choose a dark background for contrast.
Why can’t I submit my invoice?
Make sure you have a good internet connection.
Can I also upload and submit my invoice from my computer/email account?
Yes, in the mySWICA customer portal (www.myswica.ch
) you can upload the invoices (drag & drop) and submit them.
Can I submit multiple invoices at one time?
Yes, multiple invoices can be submitted for each insured person. If you would like to submit invoices for other family members, please start the scan or drag & drop process separately for each person.
Can I also submit invoices for my family?
Yes, select the family member in question before scanning or dragging and dropping.
Where can I see if the invoices have been successfully submitted?
Each scanned/submitted invoice is displayed in the event feed. If multiple documents are submitted at one time, only one "Documents submitted" event will be displayed in the event feed, but all the individual documents will be visible in it.
Can I check the status of my submitted invoices?
Yes, you can see the status of your submitted invoices in the event feed.The following statuses exist: "Document sent", "Invoice received" and "Benefit statement sent".
Can I transfer my invoices from the invoice app to mySWICA?
No. For security reasons the invoices are encrypted and saved only in the app itself.
My submitted documents have been settled: Do I have to keep the originals?
Yes, you must be able to produce the original documents upon request.
Which devices and operating systems are supported by the mySWICA app and the portal?
The app supports iOS (Versions 10 to 12) and Android (Versions 6 to 9). The portal supports Internet Explorer, Edge, Google Chrome, Safari and Firefox.
Can I use mySWICA outside Switzerland?
mySWICA is intended exclusively for use in Switzerland. The use of mySWICA via foreign mobile networks or internet connections is at the user’s risk. In this context, SWICA explicitly points out that use of mySWICA abroad can be subject to the law of the country in which the customer is located at the time. SWICA has no influence on this and therefore advises against using mySWICA outside Switzerland. Furthermore, no guarantee is offered that it will be possible to access the information and services provided by mySWICA outside Switzerland.
Do I have to have internet access to use the mySWICA app?
Internet access is always required to use the app.